Delivery and Returns

Shipping Fees

Free shipping on all orders above €200. Standart delivery: 2-10 working days.

Delivery

1 Mihaniki delivers packages using multiple courier services including but not limited to: PostNL, DHL.

2 If you accidentally entered an incorrect delivery address or are not home when the courier has tried to deliver the package – and there are therefore extra costs – Mihaniki calculates these additional costs on to you.

3 Mihaniki will send the order as quickly as possible after payment of the agreement. Mihaniki always strives to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.

4 Up to and including the delivery Mihaniki bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

5 For shipments outside of the European Union, additional taxes and Duties may apply. For more information we advise you to contact your local customs department. 

6 Please note that the delivery times in clause 5 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, Mihaniki will always do everything in its power to make sure your order arrives on time.

Approval period

1 Mihaniki strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to info@mihaniki.com. In this case, we will provide you with a return label.  

Returns & Exchanges  

1 We, of course, hope that you are satisfied with your purchase but if for any reason you are not, please see the returns policy below:

For full price items: you have 30 days from the date you received your order to return the product(s) to us. We guarantee a refund if the product(s) are returned in perfect condition, in the original packaging. 

For items purchased with a promotion or on sale: you have 14 days from the date you received your order to return the product(s) to us. We guarantee a refund if the product(s) are returned in perfect condition, in the original packaging.  

For customised items: since these items are personalised just for you, it is not possible to return customised items, this includes our ‘Custom Made’ rings, ‘Finger Print Items’, and any item that has been engraved.

2 HOW TO RETURN AN ITEM?

1.  Repack the goods together with the commercial invoice.
2.  Send the package to:   

Mihaniki

Semanur Kentel
Aert van Neslaan 525

2341 HS Oegstgeest
The Netherlands

3 Returning goods from the United Kingdom?
Attach the separate label with our return address and the text ‘THIS PACKAGE IS A RETURN’ on the outside of your parcel – clearly visible for the courier company.

4 Please note:  You will need to pay to send the goods to us and we strongly recommend you obtain proof of postage – if the product gets lost this is not our responsibility. 

5 Refunds can only be made against the original payment method and will show in your account after 14 days of receipt. We will contact you via email once we have received and processed your return.

6 CAN I EXCHANGE AN ITEM?
Unfortunately, we do not offer exchanges. Should you wish to purchase a new item please return your unwanted goods to us for a refund and place a new order online at www.mihaniki.com

7 DAMAGED/FAULTY ITEM?
If the item you have purchased is damaged/faulty with a manufacturing fault, please contact us directly at info@mihaniki.com and send us a picture. We will make an already paid-for return label, returning the product to the address as mentioned above is not necessary.